Returns & Refunds Policy

At Koko Black, we take pride in the quality of our handcrafted chocolates; however, due to the perishable nature of our products, we generally do not accept returns for change of mind. If your order arrives damaged or is incorrect, please contact our concierge team within 48 hours of delivery to arrange a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your chocolate parcel for any signs of heat damage or transit issues.

• 2.
  Contact Our Concierge

  Email our support team with your order number and clear photographs of the product and packaging.

• 3.
  Assessment Process

  Our quality control team will review your claim within 2 business days to ensure it meets our freshness guarantee.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.